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PT transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan, and CBN. Transcosmos Inc. has more than 45 years of experience in International contact center business and  operates in many countries such as Japan, China, South Korea, America, Thailand, and the Philippines. By integrating people and technology,  PT Transcosmos Indonesia is committed  to providing outstanding services with International standard. Client satisfaction is the true value of our company, and the growth of each of our employees creates the value that shapes our future.

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Working with Global Experience

Call Center Officer

Our objective is to encourage staff excellence while building a great company. We offer an attractive remuneration package and career development opportunities for employees. We given a fair opportunity to contribute to the success of companies and to develop their potential.

Call Center Officer

Requirements

  • Maximum age 30 years old
  • Minimum Diploma Degree from any major (fresh graduates are welcome to apply)
  • Good command of English, verbal and written
  • Computer literate (Microsoft Word, Excel, Internet)
  • Experienced in handling customer, pleasant and service oriented
  • Good communication, writing and typing skills
  • Willing to work in shifting schedule

Responsibility

  • Working in call center area and service 
  • Handle customer complaint and feedback
  • Active perform customer retention
  • Apply Now
Call Center Team Leader

Requirements

  • Maximum age 35 years old
  • Minimum of 1 year experience in similar position
  • Minimum Diploma Degree from any major
  • Willing to work in shifting schedule
  • Good command of English, verbal and written
  • Computer literate (Microsoft Word, Excel, Powerpoint, and Internet)
  • Experience in handling customer, pleasant and service oriented
  • Good communication, writing and typing skills

Responsibility

  • Monitor call center agents' performance and discipline
  • Make sure each of member team achieve the target and follow the rule / SOP
  • Develop team by doing coaching and counseling intensively
  • Apply Now
Call Center Supervisor

Requirements

  • Maximum 35 years old 
  • Minimum 1 year experience in the same position
  • Minimum Diploma/Bachelor Degree from any major with minimum GPA 2.75
  • Fluent in English Language (verbal and written)
  • Computer literate (Microsoft Word, Excel, powerpoint, and Internet) and have good reporting skill
  • Highly Motivated, able to work under pressure, hard worker, discipline, client oriented, energetic, adaptive and fast learner
  • Good communication and leadership skill

Responsibility

  • Supervise operation, manage, and maintain quality of company's call center service 
  • Initial soft-skill and additional training for new call center agents
  • Propose and report new action or improvement action
  • Improvement of comprehensive operation such as bussiness flow formation, etc.
  • Apply Now
Call Center Operation Manager

Requirements

  • Minimum Bachelor's Degree from any field
  • Fluent in English Language (verbal and written)
  • At least 3 years of working experience as Call Center Supervisor
  • Preferably Manager / Assistant Managers specializing in Call Center Industry
  • Computer literate (Microsoft Word, Excel, powerpoint, and Internet) and have good reporting skill
  • Good analysis and planning ability
  • Motivated and able to work under pressure

Responsibility

  • To lead unit consisting of several call center projects with Supervisor, Team Leader, and agents for quantitative and qualitative improvement and clients' satisfaction
  • To be responsible for the result of each project in the unit
  • To plan for human development to promote staff to higher level
  • To keep good relationship with clients and do internal coordination with other division
  • Emergency control and risk management
  • Apply Now
Call Center Quality Assurance

Requirements

  • Maximum 35 years old
  • Minimum 1 years experiences in similar position
  • Minimum Diploma Degree from any major
  • Computer literate (Microsoft Word, Excel, Internet)
  • Good communication, writing and typing skills

Responsibility

  • Quality checking of succesfull data customer by doing outgoing call to the customer
  • Ensure the customer data that agents filled is correct
  • Responsible for the accuracy of the results of call center agents
  • Apply Now
English Speaking Call Center Travel Agent

Requirements

  • Male and female with maximum age 30 years old
  • Minimum High School graduate, Diploma or Bachelor Degree (preferable from Hospitality Major)
  • Able to communicate in English Language (verbal and written)
  • Those having experience in call center are more preferable
  • Customer-oriented and have a pleasant personality
  • Have knowledge about internet and e-commerce
  • Able to operate Microsoft Office

Responsibility

  • Handling complain and giving information to customer
  • Apply Now
Call Center Agent – Malay Language Speaking

Requirements

  • Maximum 35 years old
  • Fluent in Malay Language
  • minimun SMU
  • Minimum 1 years experiences in similar position
  • Minimum Diploma Degree from any major
  • Good communication, writing and typing skills
  • Willing to work in shifthing schedule

Responsibility

  • Working in call Center area and service
  • Handle incoming calls
  • inquary - request - complaint form customer
  • Apply Now
Contact Center Hiring and Selection Supervisor

Requirements

  • At least 2 year(s) of working experience as Contact Center Supervisor
  • Preferably from BPO industry
  • Candidate must possess at least a Diploma, Bachelor's Degree, any field
  • Required language(s): English, Bahasa Indonesia
  • Having passion in contact center industry
  • Have good leadership and communication skill
  • Have excellent skill in operating Microsoft Office (Word, Excel, Power Point) 

Responsibility

  • Supervise end to end hiring and recruitment process
  • Initiate and create comprehensive report from all hiring process
  • Analyze and make strategy, improvement plan to fasten and run hiring process effectively based on data analysis and learning 
  • Create and initiate creative action and strategy by looking at all benchmarking in the same industry 
  • Apply Now

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