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News & Topics

News & Topics

10.17.18

News

transcosmos wins “CCM Award -The Best Outsourcing Provider in China”NEW

Shanghai transcosmos Marketing Services Co., Ltd. , a wholly-owned subsidiary of transcosmos inc. was awarded the “CCM Award – The Best Outsourcing Provider in China” at the “CCMW 2018 Annual Conference & the 14th China’s Best Customer Center Award (CCM Award) ” held in Beijing, China, on October 16, 2018.

09.05.18

News

transcosmos again honored FIVE STAR SERVICE PROVIDER by TMALL, China’s largest online marketplace

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was once again awarded FIVE STAR SERVICE PROVIDER for the second half of 2018 by TMALL, the largest online marketplace in China.

09.04.18

News

“Gotcha!mall” makes inroads into South East Asia. Launches its services in Thailand

Grand Design Co., Ltd., transcosmos inc., and transcosmos(Thailand) Co., Ltd. are delighted to announce that “Gotcha!mall”, a platform that connects consumers with stores and brands developed and operated by Grand Design, has launched its operations in Thailand as the first step towards expansion into the South Asian market.

08.21.18

News

transcosmos will open an annotation center which creates teacher data for AI and machine learning in Vietnam

transcosmos inc. will open a new “Annotation Center Vietnam” with 40 workstations as an additional center for developing teacher data for AI and machine learning inside transcosmos Vietnam Co., Ltd. on September 1, 2018.

08.10.18

News

25 industry-leading transcosmos Korea employees receive “COPC” certification, a global standard in the customer services industry

transcosmos Korea, Inc., a subsidiary of transcosmos inc., is delighted to announce that each one of the company’s 25 all-star team members received the “COPC CSP Implementation Leader” certification after going through a “COPC(R) Best Practices for CX Operations” training class from April 23 to April 27, 2018.

07.19.18

News

Gartner U.S. BPO market report named transcosmos the No.1 BPO player in Japan by revenue

transcosmos inc. attained the No.1 spot in the 2017 BPO player listing by revenue in Japan named in “Market Share Analysis: Business Process Outsourcing, Worldwide, 2017” by Cathy Tornbohm, Dean Blackmore, 25 June 2018, a BPO market research report issued by Gartner, Inc., the world’s leading IT research and advisory company headquartered in the U.S.

06.11.18

News

transcosmos wins multiple awards in China for its design support services for the construction industry

transcosmos Design Development (Dalian) Co., Ltd. and Daqing transcosmos design development Co., Ltd. , wholly owned subsidiaries of transcosmos inc. , received multiple awards from various associations in China.

05.30.18

News

Survey: Understanding Indonesia people behavior and expectation in relation with how they are contacting contact center

Transcosmos Indonesia have conducted a survey about Indonesian people behavior and expectation in relation with how they are contacting contact center channel. The purpose of this survey is to explore the people journey in the way they communicate with companies to do inquiries, investigating, request support for trouble. We use online survey method for 1,600 respondents in 5 major cities which is Jakarta, Bandung, Medan, Makassar, and Surabaya.

05.14.18

News

transcosmos opens its new contact center in Xi’an, Shaanxi province, China

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center, “Xi’an Center” and held an opening ceremony on May 11, 2018.

04.25.18

News

Magic Panda, a member of transcosmos group, received multiple awards from Alibaba Group that include The Customer Experience Excellence Award of 2018

Shandong Ya Nuoda E-Commerce Co., Ltd., a Chinese e-commerce service provider specializing in the apparel industry and a group company of transcosmos inc. has received various awards from Alibaba Group from 2017 to April 2018, that include The Customer Experience Excellence Award of 2018, the award which recognizes a company that showcased the best performance in 2017 in the customer experience category.

02.08.18

News

transcosmos China won “Integrated Call Center Solutions Award” by CTI Forum

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc. was awarded the “Integrated Call Center Solutions Award” at the “CTI FORUM 2017 Editors’ Choice Award Ceremony” which was held in parallel with the “2017 CTI Forum Industry Applications and Market Analysis Theme Salon” hosted by CTI Forum on December 21, 2017.

01.22.18

News

transcosmos opens a new contact center in Changsha City, Hunan Province, China

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center “Changsha Center” in the Changsha National High-Tech Industrial Development Zone, Changsha city, Hunan province, China.

01.15.18

News

transcosmos China won “Intelligent Business Innovation Award” by Ebrun

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., was awarded the “Intelligent Business Innovation Award” for its intelligent business model and service philosophy at the “2017 Ebrun Future Retail Convention” hosted by Ebrun, a major e-commerce news media company in China.

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