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News & Topics

News & Topics

09.28.20

News

transcosmos launches Work from Home contact center services in TaiwanNEW

transcosmos inc. hereby announces that transcosmos Taiwan inc., its wholly-owned subsidiary, released “Work from Home Contact Center Services” in September, 2020.

09.09.20

News

transcosmos named one of Top 3 APAC Providers in “The Everest Group BPS Top 50™”

transcosmos inc. is honored to announce that the company was recognized as one of Top 3 APAC Providers in “The Everest Group BPS Top 50™,” the ranking of the world’s largest third-party providers of Business Process Services (BPS), announced on July, 2020, by the Everest Group.

09.08.20

News

transcosmos named the No.14 BPO player in the world in Gartner Market Share: IT Services, Worldwide 2019

transcosmos inc. ranked No.14 in the world in the 2019 BPO player in “Market Share: IT Services, Worldwide 2019”, Dean Blackmore et al., 13 April 2020 issued by Gartner, Inc., the world’s leading IT research and advisory company headquartered in the U.S..

09.04.20

News

transcosmos BPO China wins the “Suzhou Best Employers for University Students” Award at the seventh Greater Suzhou Best Employer Awards by HRD

transcosmos inc. is proud to announce that transcosmos business service outsourcing Suzhou Co., Ltd. , its wholly owned subsidiary, received the “Suzhou Best Employers for University Students Award” at the seventh Greater Suzhou Best Employer Awards hosted by Suzhou Industrial Park Human Resources Development Co., Ltd.

09.02.20

News

transcosmos releases business consulting services to help e-commerce players solve challenges

transcosmos inc. hereby announces that the company has released business consulting services that help clients who operate e-commerce, and those who plan to launch e-commerce operations solve various issues they face.

08.28.20

News

transcosmos receives double recognition at the Experience Acquia Awards; “The largest number opportunities in the first half year Award” & “The largest number of certified people Award”

transcosmos inc. is proud to announce that the company has received double recognition, namely, “The largest number opportunities in the first half of the year Award,” and “The largest number of certified people Award,” at the Experience Acquia Awards session in the.

08.27.20

News

transcosmos SaaS DEC CMS releases a headless CMS feature that supports multi-channel marketing

transcosmos inc. hereby announces that the company has added a headless content management system (CMS) feature to its proprietary SaaS digital marketing platform “DEC CMS,” and released a new service.

08.26.20

News

transcosmos partners with PLAID in developing “KARTE Online Chat” service scheme

transcosmos inc. hereby announces that the company will release new launch support services that maximize the impact of “KARTE Online Chat” by PLAID Inc.

08.19.20

News

transcosmos receives a five-star rating for the fifth consecutive year from TMALL,China’s largest online marketplace

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL service partner for the first half of 2020 by TMALL, the largest online marketplace in China, on August 11, 2020.

08.11.20

News

transcosmos America Collaborates with Zenrin USA to Launch Sales Support Services Utilizing Email Big

transcosmos America Inc., a US subsidiary of transcosmos, inc. , is collaborating with Zenrin USA, Inc. , to conduct direct marketing utilizing the email big data of Zenrin USA with content marketing and know-how that transcosmos has cultivated by providing services for the United States.

07.30.20

News

transcosmos China forms a strategic business alliance with MOEN, a world renowned faucet manufacture, and expands its online business

transcosmos inc. is pleased to announce that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, held a joint press conference, and signed a strategic business alliance agreement with MOEN, a world-renowned consumer faucet brand under FORTUNE BRANDS Home.

07.07.20

News

transcosmos opens a second location equipped with an operations center in Kuala Lumpur

transcosmos inc.has opened a new business location in Kuala Lumpur, the second branch office of TRANSCOSMOS(MALAYSIA) SDN BHD, a company established in 2014, in order to accommodate the expansion of business.

07.02.20

News

transcosmos assists Shimokawa town, Hokkaido in sending town administrative information and offering regional relocation assistance to non-citizens via LINE

transcosmos inc. and transcosmos online communications inc. began delivering “KANAMETO,” a LINE messaging tool, to Shimokawa town, Hokkaido on July 1, 2020, in order to assist Shimokawa town in utilizing LINE.

07.02.20

News

transcosmos China named “2020 Top 10 Recommended Customer Center Professional Outsourcing Brands in China”

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, was named a “2020 Top 10 Recommended Customer Center Professional Outsourcing Brands in China,” under the “Customer Care & Management World (CCMWorld) 2020 Editor’s Choice; Customer Center Professional Outsourcing & BPO Recommended Brand Ranking” announced on June 8, 2020, by CCMWorld Group.

06.26.20

News

transcosmos signed partnership agreement with Bodygram Japan, company that owns advanced technology to take accurate body measurements with clothes on

transcosmos inc. hereby announces that the company has signed a partnership agreement with Bodygram Japan K.K. and began selling “Bodygram,” a solution that enables users to take their body measurements in a fraction of a second.

06.23.20

News

transcosmos fully launches a customer journey diagnostic service “CX-RAY™,” holds webinars in July

transcosmos inc. is pleased to announce that the company will fully release “CX-RAY™,” a service that diagnoses a multi-channel customer journey in July, 2020.

06.22.20

News

transcosmos releases a service to identify persons in close contact with Covid-19 patient in office

transcosmos inc. has deployed a new alert feature to “DEC Connect,” its proprietary platform for message delivery, operations and management.

06.18.20

News

transcosmos China named “TMALL Apparel Q1 2020 Consumer Operations Best Service Partner”

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, was awarded “TMALL Apparel Q1 2020 Consumer Operations Best Service Partner” in the GROW Project for TMALL Apparel Category in April, 2020, The project is initiated by TMALL, the largest online marketplace in China in February, 2020.. transcosmos China was awarded for its success in helping the captain (the top brands) in the apparel category on TMALL achieve growth by leveraging TMALL Big Data ad GROW (*1) 2.0.

06.11.20

News

transcosmos China receives “2020 Top Human Resources Management Awards” from 51job, Inc., a leading provider of integrated human resources services in China

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. its wholly-owned subsidiary, received the “2020 Top Human Resources Management (HRM) Awards” from 51job, Inc. (NASDAQ: JOBS; group job search website: www.51job.com), the most influential employment service provider in China, in May, 2020.

06.01.20

News

transcosmos releases “DEC FAQ Movie,” a real-time FAQ content management system, enabling call center agents to readily create, upload and update FAQ videos in real time

transcosmos inc. released “DEC FAQ Movie,” an FAQ video service powered by interactive video service by Paronym Inc. (Headquarters: Tokyo, Japan; Representative: Michio Kobayashi), a company that develops and offers “TIG,” the next-generation video technology.

05.25.20

News

transcosmos releases “transcosmos C4M package,” a SaaS product implementation and operations service package

transcosmos inc. is pleased to announce that the company has released “transcosmos C4M package,” a service package that combines a variety of SaaS products, primarily Google Cloud, Google Marketing Platform, KARTE and Salesforce Marketing Cloud, with the company’s system implementation and operations services.

05.22.20

News

transcosmos releases “AI-powered voice assistant service” by connecting AWS cloud contact center services with AI-powered conversation services The service becomes available quicker at a lower cost than ever

transcosmos inc. is proud to announce that the company has become the first company in Japan that successfully connect the voice recognition engine “AmiVoice” and the AI-powered conversation service “AmiAgent,” both by Advanced Media, Inc., with “Amazon Connect,” cloud contact center services by Amazon Web Services Japan.

05.20.20

News

transcosmos China receives FY2019 “Golden Key Award” by West Nanjing Road Sub-district Office, Jing’an District, Shanghai

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, received the “Golden Key Award” for its continuous commitment to social welfare programs in their local community at the “FY2019 Golden Key Award” ceremony held on April 30, 2020, hosted by West Nanjing Road Sub-district Office, Jing’an District, Shanghai, a community to which transcosmos China belongs.

05.19.20

Information

transcosmos and transcosmos research and development to launch “SPEEDLOGI” service One-click on Shopify. All warehousing tasks from receiving orders to shipping are done

transcosmos and transcosmos research and development, Inc. will launch “SPEEDLOGI,” a warehouse outsourcing service designed for the e-commerce business powered by Shopify, in June, 2020.

05.15.20

Information

transcosmos starts distributing “LINE Flyer,” LINE’s new personalized digital flyer service

transcosmos inc. hereby announces that the company has started selling “LINE Flyer,” a smartphone optimized digital flyer service by LINE Corporation.

05.14.20

Information

Three companies partner in LINE’s learning consulting business powered by contact center technologies and an elite university student database

Tomonokai Co., Ltd., transcosmos inc. and transcosmos online communications inc. have formed a partnership in the learning consulting business powered by social networking service (SNS) and contact center technologies.

05.07.20

News

me&stars, a “premium experience” provider, launches online consulting service to survive the “post COVID-19 era”

A diverse team including a serial entrepreneur, an actor, a screenwriter, and a trendsetter will help develop strategies.

05.01.20

News

transcosmos releases “online sales support services”

transcosmos inc. and J-Stream Inc. hereby announce that the two companies have released “online sales support services,” designed to assist Business-to-Business companies in their online sales activities. Due to the current social situation, online sales activities via the internet continue to attract businesses’ attention.

04.28.20

News

transcosmos and transcosmos online communications release “LINE Communication Notebook” that connects school and family via LINE

transcosmos inc. and transcosmos online communications inc. released “LINE Communication Notebook,” a service that enables schools and families (students and guardians) to communicate necessary information via LINE.

04.20.20

News

transcosmos and transcosmos online communications co-develop a LINE-powered BCP package for contact centers

transcosmos inc. and transcosmos online communications inc. hereby announce that the two companies have co-developed a LINE-powered Business Continuity Planning package designed for contact centers to address natural disasters and infectious disease outbreaks.

04.16.20

News

transcosmos releases “Automated Call Answering Service” with the power of speech recognition & intent inference algorithms

transcosmos inc. released an “automated call answering service” that utilizes “BEDORE Voice Conversation,” a voice conversation engine powered by speech recognition and intent inference algorithms by BEDORE Inc.

04.14.20

News

transcosmos releases e-commerce one-stop services based on Shopify

transcosmos inc. released e-commerce one-stop services based on Shopify, the world’s top share e-commerce platform, on April 14, 2020.

04.13.20

News

transcosmos tops in number of successful examinees of Acquia Certification Program in Japan

transcosmos inc. is delighted to announce that the company has become the No.1 in Japan in terms of number of certified employees of the Acquia Certification Program run by Acquia, Inc.

03.23.20

News

transcosmos will open its new service center, “BPO Center Nagasaki Chuo” in Nagasaki prefecture

transcosmos inc. will open its new operations base, “BPO Center Nagasaki Chuo” in June, 2020.

03.05.20

News

transcosmos announced the results of “Online Shopping Trends Survey in 10 Asian Cities 2020”

transcosmos inc. conducted the “Online Shopping Trends Survey in 10 Asian Cities 2020” in order to gauge consumers’ experiences regarding online shopping across major Asian cities.

02.03.20

News

transcosmos partners with TerraSky in offering Salesforce deployment & development services

transcosmos inc. has partnered with TerraSky Co., Ltd. to help clients deploy and develop Salesforce.

01.29.20

News

transcosmos offers “Robotics Marketing for RoBoHoN” to Aoyama Trading

transcosmos inc. has offered “Robotics Marketing for RoBoHoN” to AOYAMA TRADING Co., Ltd.

01.24.20

News

TOBISHIMA CORPORATION will develop a new construction management framework by leveraging transcosmos BPO services

TOBISHIMA CORPORATION will develop a new construction management framework by utilizing business process outsourcing (BPO) services by transcosmos inc.

01.23.20

News

transcosmos releases “marketing materials management service,” that manages end-to-end process from receiving to shipping of POPs and other promotional materials

transcosmos inc. has released “marketing materials management service,” an end-to-end one-stop service that ranges from storing clients’ marketing materials such as point-of-purchase displays (POPs) in its warehouse, to building and operating order management systems, to shipping the materials to clients’ branches and stores.

01.22.20

News

transcosmos Launches Promotion of Japanese Non-Gluten Rice Flour in the U.S.

transcosmos inc. has launched a promotion of Japanese non-gluten rice flour in the United States.

01.21.20

News

transcosmos enhances Online Merge Offline (OMO) services framework for distributors & retailers

transcosmos inc. has enhanced its Online Merge Offline (OMO) services scheme with the aim of offering better services to convenience stores, drugstores, DIY stores, supermarkets and others in the distribution and retail industry as well as for the restaurant industry.

01.20.20

News

transcosmos releases “ContacTrack” which integrates “the phone world” with “the internet world”

transcosmos inc. has released “ContacTrack,” an operations dashboard that helps contact center agents better communicate with customers with the aim of improving the value of consumer experience.

01.16.20

News

transcosmos enhances “Emergency Call Center & Logistics” Services

transcosmos inc. will enhance its “emergency contact cater & logistics” services on the back of the expansion of “E-Commerce One-Stop Center Kita-Kashiwa,” its logistics center specifically designed for e-commerce business.

01.09.20

News

transcosmos expands “E-Commerce One-Stop Center Kita-Kashiwa,” its logistics base dedicated for e-commerce business by 130%

transcosmos inc. will expand “E-Commerce One-Stop Center Kita-Kashiwa,” its logistics center specifically designed for e-commerce business in January 2020 to meet the growing demand for its logistics services.

01.08.20

News

transcosmos China recognized as one of the Top 10 “2019 Shanghai Most Aspiring Employers”

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was selected as one of the top 10 “Shanghai Most Aspiring Employers” at the “2019 China Best Employer Award” ceremony hosted by zhaopin.com, a leading recruitment website in China, on December 19, 2019.

01.06.20

News

transcosmos assists Panasonic in promoting “HomeHawk,” their home monitoring system for the U.S. market

transcosmos inc. is now assisting Panasonic Corporation in their marketing promotions for “HomeHawk,” their home monitoring camera system for the U.S. market.

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