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transcosmos Establishes the “Tianjin Center” Contact Center Base in Tianjin, China

Due to Business Expansion, transcosmos Established a New Contact Center with 160 Workstations. Services Will be Provided in Chinese and English

July 2, 2015

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has established the “Tianjin Center,” contact center base in Tianjin City of China. After the establishment of 2 Shanghai Contact Centers, 2 Bejing Centers and 1 Hefei Center, “Tianjin Center” (newly opened) is the 6th contact center of transcosmos in China.

Tianjin is one of four municipalities directly under the central government of China, as well as the most important international port in North China. Nankai District, where the “Tianjin Center” located, is the cultural and education center of Tianjin City, with more than 10 universities, including the prestigious Nankai University and Tianjin University. With convenient access to transportation, “Tianjin Center” is just 30 minutes from Beijing by high speed train. This environment is also preferable for both human resources and geographical conditions. Presently, the “Tianjin Center” mainly offers hotline services for a famous financial company, and provides multi-lingual support for the cross-border business of the world’s top class E-Commerce platforms.

Overview of “Tianjin Center”

Location:
No. 9 Kaihua Road, Huayuan Industrial Area, Nankai District, Tianjin City (in the transcosmos building)
Supported languages:
English, Mandarin
Services provided:
Contact center services
Seats:
160 (The transcosmos building is with about 1400 seats.)

Tianjin Center (1)

Tianjin Center (2)

Since entering China in 1995, transcosmos has been steadily expanding its business there. The services provided by transcosmos in China cover a wide range, including call center services, BPO services, digital marketing services, E-Commerce one-stop services and off-shore services, all of which help to increase sales and reduce costs for Japanese and global companies as well as local firms.

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 142 locations in 25 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 45 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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