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Handling complain, inquiries, and request from customer through multiple channel
Report all complain, inquiries and request to CRM
Commited to give excellent service to maintain CSAT Score
Skill Requirements
Educational Background min D3 any major IPK min 2.75
Fluent English speaking and writing and excel proficient is a must (Supporting)
Experience in same positio in Contact Center BPO (Contact center min 1 th)
Experience at industry ecommerce
Ready for shifting and work under pressure