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Contact Center
Supervisor
Semarang
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Job Detail

  • Coordinate with client and OM to make sure Contact Center Operation running well
  • Monitoring daily activity of Contact Center Operation
  • Ensure administration process of team member related attendance, schedule, and permit or leave
  • Maintain KPI Contact Center (CSAT, FCR, AHT, etc)
  • Validation on Quality Monitoring Performance
  • Training and Coaching team member
  • Provide daily, weekly, and monthly report

Skill Requirements

  • Minimum D3/S1 education background
  • Fluent in english is a must both speaking and writing
  • Have minimum 1 year experienced in the same position
  • have strong knowledge in Ecommerce
  • Customer experience oriented and team work player
  • Good communication and strong analytical thinking
  • Fast learner and problem solver
  • Willing to be placed in Semarang and working on shifting scheduled

Educational Level

  • Diploma degree any major