Global Digital Transformation Partner
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Be part of a great team from a global company
Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.
Contact Center
Agent
Semarang
Job Detail
- Monitoring daily activity of Contact Center Operation
- Maintain KPI Contact Center (CSAT, FCR, AHT, etc)
- Quality Monitoring fo Agent performance
- Escalation and ticket solving process
Skill Requirements
- Minimum D3/S1 education background
- Fluent in english is a must both speaking and writing
- Have minimum 1 year experienced in the same position
- Have strong knowledge in Ecommerce
- Customer esperience oriented and team work player
- Good communication and strong analytical thinking
- Fast learner and problem solver
- Willing to be placed in Semarang and working on shifting scheduled
Educational Level
- Bachelor or Diploma degree