Global Digital Transformation Partner
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Be part of a great team from a global company
Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.
Contact Center
Team Leader CCS
Yogyakarta
Job Detail
- Monitoring daily activity of Contact Center Operation Maintain KPI Contact Center (CSAT, FCR, AHT, etc) Quality Monitoring fo Agent performance Escalation and ticket solving process
Skill Requirements
- Minimum D3/S1 education background Fluent in english is a must both speaking and writing Have minimum 1 year experienced in the same position Have strong knowledge in Ecommerce Customer esperience oriented and team work player Good communication and strong analytical thinking Fast learner and problem solver Willing to be placed in Semarang and working on shifting scheduled
Educational Level
- Bachelor or Diploma degree