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Trusted with decades of experience, Transcosmos delivers advanced technology and expert support for business success.

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Our Services

We Provide end-to-end solution for your business, from reducing operational cost to expanding the sales

Contact Center

The key to exceptional customer experience, providing expert assistance and personalized solutions with every call

  • Inbound contact center
  • Outbound contact center
  • Content Moderator
  • Trust and Safety Center
  • E-commerce Support
  • Social Listening and active support
  • Work anywhere
  • Shared operation
  • Digital CX Transformation
    • Omnichannel
    • ChatBot
    • Robotic Process Automation
    • Talkbot
    • Others

Digital Marketing

Elevating your brand's online presence and reaching your target audience through innovative and data-driven solutions.

  • Social Media Handling
  • Digital Advertisement
  • Mobile Apps and Website
  • Influencer Marketing
  • E-commerce Assessment and Operation
  • Digital Branding Campaign
  • TikTok Handling (TikTok Shop, TikTok Campaign, TikTok Live)
  • Creative Content Creation
  • Photo & Video Shoot Commercial

Business Process Outsourcing

Streamlining your operations, optimizing productivity and driving growth with expert solutions and cost-effective results.

  • Analytics
    • Market research
    • Bussiness Intelligence
    • Voice of customer analysis
    • Contact center assessment
    • Others
  • Labour Supply
    • Customer service
    • Back office
    • Others

Global E-Commerce One Stop

Simplifying cross-border trade and unlocking the potential of worldwide markets with comprehensive and hassle-free e-commerce solutions.

  • E-Commerce One-Stop Center
  • E-Commerce Assessment

We Provide end-to-end solution for your business, from reducing operational cost to expanding the sales

END-TO-END SOLUTION

Global News

15/05/2024

transcosmos opens BPO Center Sapporo Kita-Hachijyo to help the constru...

transcosmos hereby announces that the company has opened BPO Center Sapporo Kita-Hachijyo in Sapporo city, Hokkaido.

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07/05/2024

transcosmos Improves Company CX Efficiency Through Talkbot in Indonesi...

Indonesia’s Customer Experience (CX) sector is currently experiencing a significant metamorphosis.

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01/05/2024

transcosmos and transcosmos online communications help Miyazaki prefec...

transcosmos and transcosmos online communications have assisted Miyazaki prefecture in renovating ways the prefecture uses its LINE official account.

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30/04/2024

transcosmos adds T-GPT, its proprietary chatbot powered by GenAI to it...

transcosmos operates web & app development and contact center businesses, both with one of the largest networks in Asia.

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26/04/2024

transcosmos releases a testing service that improves & stabilizes soft...

transcosmos hereby announces that the company has released SW Testing, a software testing service in South Korea.

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24/04/2024

transcosmos develops Internet Interactive Solution, a solution based o...

transcosmos hereby announces that the company has released Internet Interactive Solution in China, a solution that aims at enhancing its trust & safety services.

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17/04/2024

transcosmos offers cross-border e-commerce services for the Chinese ma...

transcosmos hereby announces that the company has developed an integrated inventory management system, connecting Japanese and Chinese e-commerce sites.

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16/04/2024

transcosmos becomes a certified business under the Okinawa Prefecture...

transcosmos is proud to announce that on April 11, 2024, the company received a certificate at the Okinawa Prefecture CO2 Absorption Certification Ceremony

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16/04/2024

transcosmos wins “CTI Forum Editors’ Choice Award - Contact Center AI...

transcosmos is proud to announce that the company received the Contact Center AI Customer Service Solution Award at the 2023 Editors’ Choice Award hosted by the CTI Forum China

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05/04/2024

transcosmos enhances ESG initiatives in South Korea, creates a playgro...

transcosmos is proud to announce that the company has carried out a social project for enhancing children’s playgrounds in South Korea, through the “with together campaign,”

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28/03/2024

transcosmos announces the results of Global Online Shopping Survey in...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) conducted its proprietary Global Online Shopping Survey in 8 Cities 2024. This year’s survey focused on

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26/03/2024

transcosmos Xi’an Center in China becomes a certified Job Training Cen...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) is proud to announce that Xi’an Center, its operations center in China was certified as a certified

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15/03/2024

transcosmos and transcosmos online communications offer a LINE-powered...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) and transcosmos online communications inc. (Headquarters: Tokyo, Japan; President: Hiroshi Kaizuka) are proud

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05/02/2024

transcosmos reforms Vietnam management toward reinforcing global busin...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that transcosmos Vietnam co., ltd. (Headquarters: Hanoi, Vietnam; transcosmos Vietnam)

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02/02/2024

transcosmos releases multilingual chat services powered by a Gen AI tr...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that the company has developed Translingo SMART, a machine translation tool powered

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25/01/2024

transcosmos releases HackSite, a suite of services that helps solve we...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that the company has released HackSite, a suite of services that helps clients increase

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24/01/2024

transcosmos becomes a registered business under the Chiba SDGs Partner...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) is proud to announce that the company has become a registered business under the Chiba SDGs Partner

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23/01/2024

transcosmos wins Silver Award in the Contact Center Asia Pacific Award...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) is proud to announce that transcosmos (Thailand) Co., Ltd. (Headquarters: Bangkok, Thailand; Managing Director

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22/01/2024

transcosmos becomes a certified business operator under the Nagasaki P...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) is proud to announce that the company has been certified as a registered business operator under the Nagasaki

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19/01/2024

transcosmos offers a metaverse office to NEXT Staff Service

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that the company has offered a metaverse office space to NEXT Staff Service Co., Ltd.

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17/01/2024

transcosmos submits a commitment letter to SBTi (Science Based Targets...

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that in December 2023, the company submitted a commitment letter to the Science Based Targets

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15/01/2024

transcosmos launches operations and maintenance service for COMPANY®

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that the company will begin offering operations and maintenance services for full-suite

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23/08/2023

transcosmos selected as a JPX-Nikkei Index 400 constituent

transcosmos inc. is proud to announce that the company has been selected as a JPX-Nikkei Index 400 (JPX-Nikkei 400) constituent for the fiscal year 2023 (from August 31, 2023 to August 29, 2024)

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15/08/2023

transcosmos releases “transpeech,” its proprietary voice recognition s...

transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. , its wholly-owned subsidiary, has begun to deliver “transpeech,”

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09/08/2023

transcosmos opens a new operations center in Mexico

transcosmos inc. hereby announces that the company has opened a new operations center, Mexico City Center in Mexico.

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08/08/2023

transcosmos selected as an FTSE Blossom Japan Sector Relative Index co...

transcosmos inc. is proud to announce that the company has been selected as an FTSE Blossom Japan Sector Relative Index constituent for the first time.

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02/08/2023

transcosmos joins the Taskforce on Nature-related Financial Disclosure...

transcosmos inc. hereby announces that the company has endorsed the philosophy of the Taskforce on Nature-related Financial Disclosures (TNFD) and has become a member of the TNFD Forum.

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28/07/2023

transcosmos offers a metaverse service to JAPAN POST INSURANCE

transcosmos inc. hereby announces that the company offered and opened a metaverse space, Kanpo-kun’s Home to JAPAN POST INSURANCE Co., Ltd. on Friday, July 28, 2023.

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26/07/2023

transcosmos offers Uji TOKUSHUKAI Medical Center, a LINE-powered reser...

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies began offering reservation features of KANAMETO

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24/07/2023

transcosmos releases an omnichannel contact center platform transCxLin...

transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, has developed and released transCxLink, an omnichannel contact center platform for the Chinese market.

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12/07/2023

transcosmos offers a metaverse space to SAKURA Law Office, led by the...

transcosmos inc. hereby announces that the company has offered a virtual space, the metaverse, to SAKURA Law Office. The company will help the law office plan services and events for its clients

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11/07/2023

transcosmos joins Metaverse Japan Will take the stage at the Metaverse...

transcosmos inc. hereby announces that the company has joined Metaverse Japan to help the development of the metaverse.

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07/07/2023

transcosmos signs a comprehensive collaboration agreement with Susono...

transcosmos inc. hereby announces that the company signed a comprehensive collaboration agreement with Susono city, Shizuoka prefecture to accelerate Susono city’s digital transformation (DX) on July 6, 2023.

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06/07/2023

transcosmos gives lectures on startups for undergraduate and MBA stude...

transcosmos inc. hereby announces that PT. transcosmos Commerce, its Indonesian subsidiary specializing in e-commerce business

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05/07/2023

transcosmos expands MCM Center Okinawa Koza, its operations base in Ok...

transcosmos inc. hereby announces that the company has expanded the Marketing Chain Management Center Okinawa Koza (MCM Center Okinawa Koza), its operations base in Okinawa

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03/07/2023

transcosmos establishes transcosmos Human Rights Policy

transcosmos inc. hereby announces that the company has established transcosmos Human Rights Policy to promote its initiatives towards respecting human rights in line with guiding principles of its Fundamental Sustainability Policy.

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28/06/2023

transcosmos and BRAINVERSE offer a virtual space and customer services...

transcosmos inc. hereby announces that the company, in partnership with BRAINVERSE CO.,Ltd.

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26/06/2023

transcosmos opens BPO Center Osaka Midosuji, a center which offers IT...

transcosmos inc. hereby announces that the company has opened BPO Center Osaka Midosuji

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21/06/2023

In partnership with Adalo, Inc. transcosmos releases Adalo Full Suppor...

transcosmos inc. hereby announces that the company, in partnership with Adalo, Inc. will begin offering Adalo Full Support Package

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20/06/2023

transcosmos develops a tool for hiring multilingual talents in the Phi...

transcosmos inc. hereby announces that the company will beef up its effort to hire multilingual talents to meet the rising needs for multilingual services.

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19/06/2023

Transcosmos China receives COPC certification for two projects run by...

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. its wholly-owned subsidiary

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12/06/2023

transcosmos signs new alliance agreement with Dassault Systèmes, apply...

transcosmos inc. is delighted to announce that the company has signed a new system integrator alliance (SIA) agreement with Dassault Systèmes K.K.

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09/06/2023

transcosmos joins HIROGARE MIRAI JYUKU, an employment support project...

transcosmos inc. hereby announces that the company will collaborate with a non-profit organization, Single Mothers’ Forum, in its HIROGARE MIRAI JUKU, or Expand Your Future Academy project, offering business etiquette and call center agent training courses.

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02/06/2023

transcosmos launches a Metaverse Fan Community with QON

transcosmos inc. is delighted to announce that the company launched MINNA-NO Metaverse Community (Metaverse Community for All) with QON Inc.

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31/05/2023

Tyro Now Offers Tap to Pay on iPhone for Customers to Accept Contactle...

This is an abridged version of the press release announced on May 17, 2023

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30/05/2023

transcosmos releases HCM Analytics Platform

The company has released HCM Analytics Platform, a service which visualizes human capital information

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20/05/2023

transcosmos releases Quick Support Cloud with GAI service

A service powered by generative AI to Quick Support Cloud, its support desk support tool.

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15/05/2023

transcosmos forms capital and business alliance with Cogent Labs

The two companies have signed a capital and business alliance agreement.

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12/05/2023

transcosmos and TINKERS - China’s software development company well-ve...

The company has formed a capital and business alliance with TianJin Tinkers

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24/04/2023

transcosmos China wins “CTI Forum Editors’ Choice Award

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd.

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05/04/2023

transcosmos and transcosmos online communications help Miyazaki Prefec...

proud to announce that the two companies offered KANAMETO, a message delivery tool

READ read more

05/04/2023

transcosmos offers 5A Diagnostics service to Nissen

the company has offered its 5A Diagnostics service to Nissen Holdings Co., Ltd..

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03/04/2023

transcosmos releases Metaverse Web Content

the company released the Metaverse Web Content on its owned media Cotra

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27/03/2023

transcosmos announces the results of Global Online Shopping Survey

conducted its proprietary Global Online Shopping Survey in 8 Cities 2023.

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22/03/2023

transcosmos launches Work @nywhere

the company has developed and launched a work-from-home solution

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08/03/2023

transcosmos recognized as a Certified Health & Productivity Management

the company received the Health & Productivity Management Outstanding Organizations 2023

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07/03/2023

transcosmos receives ISO/IEC 27001 certification in Indonesia

PT. transcosmos Indonesia has received ISO/IEC 27001: 2013 certification, an international standard for an information security management system (ISMS).

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06/03/2023

transcosmos discloses TCFD-aligned climate-related financial informati...

transcosmos inc. hereby announces that the company has disclosed its climate-related financial information aligned with the recommendations of the Task Force

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03/03/2023

transcosmos becomes a registered Kawasaki SDGs Partner

the company has become a registered Kawasaki SDGs Partner.

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02/03/2023

transcosmos registers to Fukuoka Prefecture SDGs Registration Program

the company has become a registered business under the Fukuoka Prefecture SDGs Registration Program.

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News & Update

22/05/2024

transcosmos Indonesia synergizes human expertise with cutting-edge tec...

By offering integrated CX and Digital Marketing services, Transcosmos Indonesia eliminates the need for companies to engage multiple vendors for different service requirements

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14/05/2024

transcosmos Indonesia Improves Company CX Efficiency Through Talkbot

Indonesia’s Customer Experience (CX) sector is currently experiencing a significant metamorphosis.

READ read more

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