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Digital Marketing
Agent
Jakarta
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Job Detail

  • Implement SOP online community moderation strategy, coordinating with stakeholders across team and client to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
  • Monitor community interactions to ensure compliance with community guidelines and policies in Website and WA.
  • Address and resolve conflicts, removing inappropriate content and taking necessary actions against violators.
  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, copyright content and Community team where required.
  • Curate user-generated content and highlight valuable contributions from community members.
  • Implement strategies to attract new members and retain existing ones.
  • Gather feedback from the community and provide insights to the product and marketing teams.
  • Stay updated on the latest trends and best practices in community management and moderation.
  • Prepare regular reports in weekly and monthly basis on community activity, growth, and engagement metrics.

Skill Requirements

  • Fresh Graduates are welcome.
  • Have interest as a Community Manager or Moderator, with a strong portfolio of successful community-building efforts.
  • Familiar with online community platforms, social media, and best practices.
  • Able to speak in English and create report and presentation in English.
  • Knowledge of search engine optimization (SEO) and web metrics.
  • Team player, detail focused and reliable.
  • Strong interpersonal skills and the ability to build relationships with community members.
  • Creative thinking and problem-solving abilities.
  • Have a good knowledge of principles of customer service.
  • Familiarity with analytics tools to track community engagement and performance.
  • Proficient in Ms Word, Power Point and Excel.
  • Have good analytical skills and problem-solving skills.

Educational Level

  • Bachelor’s degree in Communications, Marketing, or a related field.