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Be part of a great team from a global company
Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.
Contact Center
Manager
Semarang
Job Detail
- To be responsible for the result of a project in the unit
- Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.
- To plan for human development to promote staff to a higher level.
- To keep good relationships with clients & do internal coordination with other divisions or departments
- Find leads from existing clients for business expansion and willing to meet new people for business relationship
- Able to provide solutions and suggestions both internally and externally
Skill Requirements
- Minimum D3/S1 education background
- Fluent in english is a must both speaking and writing (B2)
- Minimum 1-2 year of Contact Center Operational Manager experience is required
- Excellent interpersonal and communication skills, both written and oral
- Compatible with teamwork, creativity, and a structured working manner
- Experience in the analysis report and presentation skill
- Excelent in Computer literate (Ms. Word, Ms. Excel, Ms. Powerpoint, etc)
- Self-motivated with the ability to work independently and balance workload to complete multiple assignments within time constraints Demonstrates initiative, innovation, and drive for results
- Ability to apply analytical and interpretive skills to problem-solving, strong attention to detail, and organizational skills
- Flexibility, ability to work under pressure, and high self-motivation
Educational Level
- Diploma degree any major