Job Detail

• Primary Point of Contact: Act as the lead consultant for clients in digital marketing services (social media, website, & SEO), managing expectations from onboarding through to final delivery.
• Requirements Gathering: Lead discovery sessions to extract deep project requirements, ensuring the "why" is as clear as the "what."
• Communication Bridge: Translate complex technical or creative updates into clear, value-driven reports for stakeholders, and translate client briefs into clear direction for the internal team.
• Scope Management: Proactively identify "scope creep" and manage change orders with a firm but professional touch.
• Capacity Planning: Audit the team’s current bandwidth and assign tasks based on individual strengths and availability.
• Resource Allocation: Identify bottlenecks before they happen and redistribute tasks to keep the engine humming without overworking the staff.
• Daily Syncs: Lead stand-ups and check-ins to clear blockers and keep the team focused on high-priority milestones.
• Milestone Tracking: Own the project timeline, ensuring all internal and external deadlines are met with 100% accuracy.
• Budget Oversight: Monitor billable hours and project expenses to ensure every initiative remains profitable.