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Be part of a great team from a global company
Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.
Contact Center
Supervisor CCS
Yogyakarta
Job Detail
- Coordinate with client and OM to make sure Contact Center Operation running well Monitoring daily activity of Contact Center Operation Ensure administration process of team member related attendance, schedule, and permit or leave Maintain KPI Contact Center (CSAT, FCR, AHT, etc) Validation on Quality Monitoring Performance Training and Coaching team member Provide daily, weekly, and monthly report
Skill Requirements
- Minimum D3/S1 education background Fluent in english is a must both speaking and writing Have minimum 1 year experienced in the same position have strong knowledge in Ecommerce Customer experience oriented and team work player Good communication and strong analytical thinking Fast learner and problem solver Willing to be placed in Semarang and working on shifting scheduled
Educational Level
- Diploma degree any major