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Be part of a great team from a global company
Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.
Contact Center
Supervisor
Semarang
Job Detail
- Coordinate with client and OM to make sure Contact Center Operation running well
- Monitoring daily activity of Contact Center Operation
- Ensure administration process of team member related attendance, schedule, and permit or leave
- Maintain KPI Contact Center (CSAT, FCR, AHT, etc)
- Validation on Quality Monitoring Performance
- Training and Coaching team member
- Provide daily, weekly, and monthly report
Skill Requirements
- Minimum D3/S1 education background
- Fluent in english is a must both speaking and writing
- Have minimum 1 year experienced in the same position
- have strong knowledge in Ecommerce
- Customer experience oriented and team work player
- Good communication and strong analytical thinking
- Fast learner and problem solver
- Willing to be placed in Semarang and working on shifting scheduled
Educational Level
- Diploma degree any major