Digital Marketing - E-Commerce Solution

E-Commerce Solution

Story

Accelerate business growth. Maximize and optimize the sales in any channels

70%

WhatsApp traffic solved by BOT

increase WhatsApp traffic

reduce call traffic

0.5%

increase new leads

Challenge

Our goals encompass three key aspects: Firstly, we aim to optimize the first chat resolution time, ensuring prompt and efficient resolution of customer inquiries. Secondly, we prioritize enhancing the overall customer experience through the implementation of BOT automation, delivering seamless and personalized interactions. Lastly, we seek to achieve cost savings by transitioning from human agents to BOTs for handling repetitive inquiries. By pursuing these objectives, we strive to drive operational efficiency, elevate customer satisfaction, and maximize cost-effectiveness.

Results

Find strength and weakness each E-Commerce
Evaluation of customers experience
Analysis of sales and marketing strategies, analyze the effectiveness of current sales and marketing strategies and provide recommendations for improvements
Benchmarking against competitors: The assessment can benchmark the business against competitors in the industry to determine areas where the business is performing well and where it can improve

Our Solution

customer-acquisition

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