Jakarta, 9 August - For fresh graduates seeking career opportunities, Customer Experience (CX) offers a wealth of exciting possibilities. The key thing to understand is that CX is not just about handling complaints or offering products to customers; it has evolved into an industry that builds relationships between customers and companies. In the modern industry, CX has become an attractive career option for fresh graduates because it offers broad opportunities and a work-life balance environment.

Moreover, CX encompasses all interactions customers have with a company. These interactions include every point of contact a customer has with a company, from learning about a product to after-sales services. CX is the key to building strong and lasting relationships with customers, which, in turn, drives customer loyalty and business growth. For company employees, entering the world of CX means gaining the opportunity to be part of business strategy and company growth.

For new graduates, a career in CX offers more than just a job. This role provides the chance to develop skills that will be useful throughout their career, interact with a variety of people, and understand business dynamics from a unique perspective. Here are five reasons why fresh graduates should consider pursuing a career in CX:

1. Broad Career Opportunities

The CX field offers wide-ranging career opportunities, both in terms of promising career progression and the flexibility to move into other fields in the future. In their career journey, CX provides opportunities to advance to higher positions and larger roles, allowing fresh graduates to continue growing. Additionally, experience in CX opens many doors to transition into other fields such as marketing, digital marketing, and customer relationship management, enabling the development of broader skills and knowledge.

2. Soft Skills Development 

Working in CX allows fresh graduates to develop various soft skills that are crucial in the workplace. They will learn to remain calm under pressure, communicate effectively, and handle complaints professionally. These skills are invaluable and can be applied in various other job functions.

3. Interact with a Variety of People

CX is a dynamic industry where every day brings different interactions with various types of customers. Working in CX provides the opportunity to meet and interact with people from different backgrounds and cultures, making each day challenging and enjoyable. This job is ideal for those who dislike routine desk work, as there are always new challenges and opportunities to learn from each interaction.

4. Sustainable Career 

CX is not a new industry; it has long been present and implemented in business companies. The CX industry is stable, providing a sense of job security that offers greater security compared to working in a newly established startup. Moreover, the work system in CX is very clear, with well-defined roles and responsibilities. This ensures that employees do not have to juggle multiple roles simultaneously, allowing them to focus and deliver the best results according to their respective roles.

5. Work-Life Balance

The CX industry is suitable for fresh graduates who want to maintain a balance between work and personal life. This industry offers a regular schedule that allows employees to ensure sufficient time for rest and enjoy life outside of work. One company that stands out in this regard is transcosmos Indonesia (TCID). TCID provides a work environment that supports work-life balance, ensuring employees are not only productive at work but also have enough time for family, hobbies, and other personal activities.

TCID is currently offering job vacancies in the customer experience for placements in Semarang and Yogyakarta. This is an excellent opportunity for fresh graduates to start a career in a dynamic and opportunity-filled industry.

Ardi Sudarto, Vice President Director of transcosmos Indonesia, said, "transcosmos Indonesia believes that fresh graduates have great potential to grow in the field of customer experience. We provide a supportive environment and facilities, along with regular training programs to ensure every talent continues to develop their abilities in line with industry developments. Joining us means getting the opportunity to build a career in a company that values and nurtures the potential of each employee."

transcosmos Indonesia is a customer experience and digital business services provider and is a subsidiary of transcosmos Inc., a company headquartered in Japan and established in 1966. transcosmos Indonesia offers integrated services to support various aspects of clients' businesses, including CX technology. For more information, visit transcosmos Indonesia, Instagram transcosmos Indonesia, and Linkedin transcosmos Indonesia.

About transcosmos Indonesia

Established in 2013, transcosmos Indonesia operates within the realms of digital business services and customer experience. With over 3,000 employees spread across three locations in Indonesia-Jakarta, Semarang, and Yogyakarta-transcosmos Indonesia has garnered trust from a diverse clientele spanning multiple industries such as e-commerce, retail, telecommunications, banking, and insurance. transcosmos Indonesia offers a wide range of services including contact center support, digital marketing, e-commerce assistance, data entry, IT support, and more, making it a reliable partner for businesses seeking comprehensive solutions.

About transcosmos inc.

Transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 181 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, and responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/