Jakarta, October 23 – Digital business services and customer experience (CX) provider transcosmos Indonesia (TCID) introduced Translingo SMART, an innovative multilingual customer service solution powered by Generative AI (Gen AI) developed by transcosmos Japan. Tailored for the Indonesian market, this solution aids companies aiming for global market entry and empowers local talent to compete with global players.

Translingo SMART is a real-time multilingual chat service using Gen AI technology to automatically translate conversations between customers and customer service agents. This service enables contact center agents with limited proficiency in English or other foreign languages to interact with customers in 15 languages, including Bahasa Indonesia, English, Japanese, Korean, and Mandarin. With Translingo SMART, companies no longer need to rely on agents who speak multiple foreign languages, thus expanding accessibility and boosting service efficiency.

Ardi Sudarto, Vice President Director of TCID, said, “Translingo SMART is TCID's solution to continuously innovate and harness the potential of AI to achieve operational efficiency and provide better customer service. We believe that AI not only improves operational efficiency but also opens pathways for local talent to compete globally.”

With Translingo SMART, companies can reduce the need for multilingual agents, streamline customer service operations, and cut operational costs.

Dimas Saputra, TCID CX Solutions General Manager, added, “Translingo SMART utilizes Natural Language Processing (NLP) technology and machine learning based on Generative AI, enabling high-accuracy real-time translation. The workflow of Translingo SMART is simple yet effective. When customers send messages in their local language, this tool automatically translates it into the language understood by the agent, and vice versa.”

TCID remains committed to delivering relevant solutions to companies across Indonesia. This commitment is evident in offering advanced technologies like Translingo SMART, designed to meet companies’ operational challenges and strengthen their competitive advantage. Translingo SMART was initially launched for Southeast Asia, with plans to expand to markets in Japan, China, South Korea, and Europe.

In the future, transcosmos Indonesia plans to continue investing in the development of Generative AI technology and to add new language support to expand Translingo SMART’s ability across various industries and regions.

“With technology like Translingo SMART, TCID is ready to be a strategic partner for companies looking to expand their business, reduce operational costs, and deliver a more personalized and efficient customer experience. We will continue developing innovative AI solutions to help companies face future business challenges,” Ardi said.

transcosmos Indonesia (TCID) is a customer experience and digital business service provider and a subsidiary of transcosmos Inc., a company headquartered in Japan and established in 1966. Transcosmos Indonesia offers integrated services to support various aspects of clients' businesses, including CX technology. For more information, visit the transcosmos Indonesia website, Instagram, and LinkedIn.

About transcosmos Indonesia

Established in 2013, transcosmos Indonesia operates within the realms of digital business services and customer experience. With over 4,200 employees spread across three locations in Indonesia-Jakarta, Semarang, and Yogyakarta-transcosmos Indonesia has garnered trust from a diverse clientele spanning multiple industries such as e-commerce, retail, telecommunications, banking, and insurance. transcosmos Indonesia offers a wide range of services including contact center support, digital marketing, e-commerce assistance, data entry, IT support, and more, making it a reliable partner for businesses seeking comprehensive solutions.

About transcosmos inc.

Transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 181 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, and responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/