Jakarta, 25 April 2024 - Customer Experience (CX) and digital marketing are key to the success of companies in various sectors. According to a global report from Adobe at the end of 2023, companies that prioritize CX can get 23% more customers compared to other companies. This finding affirms that companies are increasingly prioritizing CX, and strategies to strengthen CX are becoming increasingly crucial in maintaining their competitiveness.

transcosmos Indonesia (TCID), founded in 2013 and operating in Jakarta, Semarang, and Yogyakarta, offers innovative solutions to elevate Customer Experience (CX) and digital marketing. By integrating human expertise with cutting-edge technology, TCID assists companies in unlocking their full business potential. Its contact center services and comprehensive digital marketing solutions span the entire customer journey, from lead generation to sales conversion and customer retention, streamlining the need for multiple vendors.

In the contact center service sector, TCID utilizes cutting-edge technology such as chatbots, talkbots, and AI automation. A Harvard Business Review survey found that 73% of customers prioritize time when receiving service. Leveraging chatbots and talkbots enables TCID to deliver prompt and efficient responses, enhancing customer satisfaction. Additionally, AI automation improves service quality by forecasting customer needs using historical data, while also optimizing data management compared to human capabilities.

As a comprehensive digital business service provider, TCID is one of the first CX companies in Indonesia to adapt the most popular messaging platform, WhatsApp, as a supporting channel in the contact center. Leveraging technological advancement, TCID also integrates a human touch in its process, enhancing overall experience for its clients.. Some examples of these applications are inbound and outbound contact centers that include several services, where in the inbound contact center, TCID acts as the first layer of support for every incoming information request, handling customers who are looking for information, asking for help, or reporting problems related to products or services. Conversely, the outbound contact center involves agents who proactively contact customers or prospective customers for purposes such as sales, marketing, or customer satisfaction surveys.

Vice President Director of transcosmos Indonesia, Ardi Sudarto said, “At TCID, we view customer experience as the cornerstone of business success. By seamlessly integrating technology with human resources, we aim to deliver swift and efficient customer interactions, enriched with human analysis and foresight. Our commitment lies in consistently offering innovative solutions that marry cutting-edge technology with dependable human expertise.”

Beyond contact center services, TCID offers comprehensive digital marketing solutions. With Indonesia's digital advertising spending projected to hit USD 3 billion by 2024, TCID assists companies in leveraging this opportunity. From strategizing and executing digital ad campaigns to content creation, social media management, website development, and e-commerce services, TCID provides end-to-end solutions. Remarkably, TCID's digital marketing services have consistently delivered impressive results, multiplying the Return On Ad Spend (ROAS) for e-commerce companies by ten to fifteen times.

Ardi Sudarto added, “TCID's innovative solutions deliver tangible benefits across a spectrum of industries, including telecommunications, FMCG, finance, automotive, e-commerce, fintech, and more. These benefits manifest in improved operational efficiency, cost savings, and increased sales. By adopting a holistic approach to CX and digital marketing, we enable companies to captivate customers' hearts and foster sustainable growth.”

transcosmos Indonesia stands as a leading provider of customer experience and digital business solutions, operating under the umbrella of transcosmos Inc., a renowned Japanese company established in 1966. Offering comprehensive services, we cater to diverse client needs, including cutting-edge CX technology. For further details, visit   transcosmos Indonesia, Instagram transcosmos Indonesia, and Linkedin transcosmos Indonesia.

About transcosmos Indonesia

Established in 2013, transcosmos Indonesia operates within the realms of digital business services and customer experience. With over 3,000 employees spread across three locations in Indonesia-Jakarta, Semarang, and Yogyakarta-transcosmos Indonesia has garnered trust from a diverse clientele spanning multiple industries such as e-commerce, retail, telecommunications, banking, and insurance. transcosmos Indonesia offers a wide range of services including contact center support, digital marketing, e-commerce assistance, data entry, IT support, and more, making it a reliable partner for businesses seeking comprehensive solutions.

About transcosmos inc.

Transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 181 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, and responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/