Mitra Transformasi Digital Global
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Jadi bagian dari tim hebat dari perusahaan global.
Bergabunglah dengan perusahaan global kami dan buka peluang tanpa batas dengan berkolaborasi bersama tim yang beragam dan berbakat. Bersama-sama, kami menciptakan kesuksesan, mendorong inovasi, dan menciptakan dunia dengan berbagai peluang yang tak terbatas.
Contact Center
Manager
Semarang
Detail Pekerjaan
- To be responsible for the result of a project in the unit
- Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.
- To plan for human development to promote staff to a higher level.
- To keep good relationships with clients & do internal coordination with other divisions or departments
- Find leads from existing clients for business expansion and willing to meet new people for business relationship
- Able to provide solutions and suggestions both internally and externally
Persyaratan Keahlian
- Minimum D3/S1 education background
- Fluent in english is a must both speaking and writing (B2)
- Minimum 1-2 year of Contact Center Operational Manager experience is required
- Excellent interpersonal and communication skills, both written and oral
- Compatible with teamwork, creativity, and a structured working manner
- Experience in the analysis report and presentation skill
- Excelent in Computer literate (Ms. Word, Ms. Excel, Ms. Powerpoint, etc)
- Self-motivated with the ability to work independently and balance workload to complete multiple assignments within time constraints Demonstrates initiative, innovation, and drive for results
- Ability to apply analytical and interpretive skills to problem-solving, strong attention to detail, and organizational skills
- Flexibility, ability to work under pressure, and high self-motivation
Tingkat Pendidikan
- Diploma degree any major