Mitra Transformasi Digital Global
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Jadi bagian dari tim hebat dari perusahaan global.
Bergabunglah dengan perusahaan global kami dan buka peluang tanpa batas dengan berkolaborasi bersama tim yang beragam dan berbakat. Bersama-sama, kami menciptakan kesuksesan, mendorong inovasi, dan menciptakan dunia dengan berbagai peluang yang tak terbatas.
Contact Center
Supervisor
Semarang
Detail Pekerjaan
- Coordinate with client and OM to make sure Contact Center Operation running well
- Monitoring daily activity of Contact Center Operation
- Ensure administration process of team member related attendance, schedule, and permit or leave
- Maintain KPI Contact Center (CSAT, FCR, AHT, etc)
- Validation on Quality Monitoring Performance
- Training and Coaching team member
- Provide daily, weekly, and monthly report
Persyaratan Keahlian
- Minimum D3/S1 education background
- Fluent in english is a must both speaking and writing
- Have minimum 1 year experienced in the same position
- have strong knowledge in Ecommerce
- Customer experience oriented and team work player
- Good communication and strong analytical thinking
- Fast learner and problem solver
- Willing to be placed in Semarang and working on shifting scheduled
Tingkat Pendidikan
- Diploma degree any major