Results

• We have experienced remarkable growth in our WhatsApp channel, with a month-by-month increase in incoming traffic averaging an impressive 44%. This surge in popularity has allowed us to efficiently handle up to three concurrent customers, resulting in a notable 20% reduction in incoming traffic. Additionally, our WhatsApp channel has emerged as a favored communication option, with a consistent monthly increase of 9% in customers selecting it through our IVR system. These positive trends have not only enhanced our customer experience but also brought significant cost savings, as we have successfully reduced Telco expenses for our toll-free number by approximately 21%. This reduction in operational costs has contributed to increased efficiency and overall financial effectiveness.